Refund Policy

Effective Date: [05-04-2024]

At Zeesan Infotech, customer satisfaction is our top priority. We strive to provide high-quality services and products that meet your expectations. However, we understand that sometimes issues may arise, and you may seek a refund. This Refund Policy outlines the conditions under which refunds may be granted for services and products purchased from Zeesan Infotech.

1. Services Refund Policy

For the services we provide, refunds are available under the following conditions:

  • Service Cancellation: If you decide to cancel a service before the project or service has commenced, you may be eligible for a full refund. Cancellation requests must be made in writing to [your email address] before any work has begun.
  • Dissatisfaction with Service: If you are not satisfied with the service provided, please contact us within 7 days of service delivery. We will review your concerns and, if deemed appropriate, offer a partial or full refund depending on the nature of the service and the extent of work completed. Refunds for dissatisfaction are granted on a case-by-case basis and at the discretion of Zeesan Infotech.
  • Non-Refundable Services: Certain services, such as consulting fees, custom software development, or any other service involving significant time and resource investment, may not be eligible for a refund once the service has commenced or been delivered.

2. Products Refund Policy

For any products purchased from Zeesan Infotech, refunds are available under the following conditions:

  • Digital Products: Due to the nature of digital products, refunds are typically not available once the product has been downloaded or accessed. If you encounter a technical issue with a digital product, please contact us, and we will work to resolve the issue.
  • Defective Products: If a product is found to be defective or not as described, you may request a refund within 14 days of purchase. Please contact us with proof of purchase and a description of the issue. We may offer a replacement or a full refund depending on the situation.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at [your email address] with your order details, including the service or product purchased, the reason for the refund request, and any supporting documentation.
  2. Review: Once we receive your request, our team will review it within 5-7 business days and may contact you for additional information or clarification.
  3. Decision: After reviewing your request, we will notify you of our decision. If your refund is approved, we will process it within 10-15 business days. The refund will be issued to the original payment method used for the purchase.

4. Non-Refundable Situations

Refunds will not be granted in the following situations:

  • Services or products that have been fully delivered and accepted by the client.
  • Situations where the client changes their mind after the service has commenced or the product has been delivered.
  • Any requests made after the specified refund period has expired.

5. Changes to This Refund Policy

Zeesan Infotech reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at [your email address]. We are here to help and will do our best to resolve any issues you may have

Return Policy for Zeesan Infotech

At Zeesan Infotech, we strive to ensure that our customers are fully satisfied with the products and services they receive. To facilitate a smooth and transparent process, we have established a comprehensive Return Policy that outlines the conditions under which returns can be made.

1. Eligibility for Returns

We accept returns for both digital and physical products under the following conditions:

  • Digital Products: If you have purchased a digital product (such as software, eBooks, templates, or online courses) and it does not meet your expectations, you may request a return within 7 days of purchase. To be eligible, the product must not have been downloaded or extensively accessed (for online courses, no more than 10% of the course should have been completed).
  • Physical Products: If you receive a physical product (such as hardware or other tangible items) that is damaged, defective, or not as described, you may return it within 14 days of receipt. The product must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items

Certain products and services are not eligible for return:

  • Custom or personalized digital products and services.
  • Software that has been downloaded or activated.
  • Online courses or digital content that has been accessed beyond the initial preview.
  • Subscription-based services after the first month.
  • Products purchased during promotional sales or with discount codes.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer support team at support@zeesaninfotech.com with the subject line “Return Request – [Your Order Number]”. Provide a detailed explanation of the reason for the return and include any supporting evidence, such as photos for physical products.
  2. Return Authorization: Once we receive your return request, our team will review it and provide you with a Return Authorization (RA) number if your request meets the eligibility criteria. The RA number must be included with your return shipment.
  3. Return Shipping: If you are returning a physical product, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  4. Inspection and Approval: Upon receipt of the returned product, we will inspect it to ensure it meets the return criteria. If approved, we will process your return and notify you via email.

4. Refunds

If your return is approved, you will be issued a refund to the original payment method. The refund will be processed within 5-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Exchanges

If you would like to exchange a product for a different item, please contact our customer support team. Exchanges are subject to product availability and the eligibility criteria outlined above.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund, depending on the situation. In some cases, we may ask you to return the defective product before issuing a replacement.

7. Contact Information

For any questions or concerns regarding our Return Policy, please contact our customer support team:

8. Policy Updates

Zeesan Infotech reserves the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly to stay informed about our return practices.